Key Responsibilities:

1. Property Management:

• Oversee day-to-day management of residential blocks, including common areas, facilities, and
  amenities.
• Conduct regular site inspections to ensure the property is well-maintained and identify areas
  for improvement or repair.
• Organize and manage the procurement and supervision of contractors for cleaning, repairs,
  maintenance, and safety services.
• Respond to resident queries, concerns, and complaints promptly, providing excellent customer service.

2. Leasehold Compliance and Administration:

• Ensure compliance with lease agreements, managing obligations between the freeholder,
  leaseholders, and tenants.
• Enforce lease covenants such as maintenance of communal areas, restrictions on alterations,
  and adherence to property use rules.
• Handle Section 20 consultations for major works, ensuring compliance with legal procedures.
• Maintain an up-to-date knowledge of leasehold legislation, including the Landlord and Tenant Act, and any changes that may impact the management of the block.

3. Health and Safety:

• Ensure compliance with health and safety regulations, fire safety, and risk management across the property.
• Organize and oversee fire risk assessments, electrical safety inspections, and other relevant
  compliance checks.
• Ensure appropriate insurance is in place for buildings and liability coverage.

4. Major Works and Projects:

• Plan and manage larger scale maintenance projects, including refurbishments, redecorations, and major repairs.
• Engage with surveyors, contractors, and architects to deliver projects on time and within budget.
• Communicate project timelines, costs, and impacts to leaseholders and stakeholders.

5. Client and Stakeholder Management:

• Liaise with freeholders, residents' associations, leaseholders, and other stakeholders, maintaining strong relationships.
• Attend Annual General Meetings (AGMs) and other client meetings, providing reports and
  updates on property management matters.

6. Legal and Dispute Resolution:

• Manage any disputes between leaseholders and the freeholder or managing agent, seeking resolutions in line with lease agreements and legal requirements.
• Handle complaints and, where necessary, escalate them to mediation, tribunals, or legal action.
• Ensure compliance with GDPR, Anti-Money Laundering regulations, and other relevant laws.
  Qualifications and

Skills:

• Experience in residential property management, ideally within leasehold/block management.
• Strong understanding of leasehold law, service charge budgeting, and Section 20 processes.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in property management software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.

Personal Attributes:

• Proactive, solution-oriented approach.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to stay calm under pressure and manage conflicts effectively.